Returns MUST be pre-authorized by our customer service department.
CREDIT WILL NOT BE ISSUED WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. ANY PRODUCT RECEIVED WITHOUT A COPY OF THE RMA WILL BE RETURNED TO THE CUSTOMER.
Contact our Customer Service Department at (800) 828-8008 ext. 0 to request a Return MERCHANDISE Authorization Number (RMA).
Product returned MUST be UNOPENED, in the original manufacturer box and contain all the original packaging. Product’s outer packing MUST NOT BE written on, ripped, crushed, wet, labels defaced, torn, removed, etc. All instructions, warrantee, and other literature must be included and not damaged.
Products not meeting these requirements will be returned to the customer and no credit will be issued.
Temperature controlled items, including vaccines, are non-returnable.
No restocking fee charged on most items returned within 30 days of receipt AND returned within the authorized time frame.
No returns will be accepted past 30 days from invoice date.
No returns of custom or special order items unless pre-approved by management. If approved, a restocking fee may apply.
Furniture & Equipment, and special order items are non-cancellable and non-returnable.
Shipping & miscellaneous charges may only be credited in the event of a Bell Medical Services error.
No returns of defective merchandise after 30 days of invoice. If a defective item is returned within 30 days of invoice date, Manufacturer’s policy may supersede Bell Medical’s policy.
Our customer service representative will gather your information and issue an RMA#.
Repack the item(s) in the original shipping carton with sufficient packing material to prevent damaging the item(s).
Be sure to include a copy of your assigned Return Authorization Form.
Ship package via prepaid freight, using a traceable service.
Ship package to:
Bell Medical Services Attn: Returns Dept. 120 Vanderburg Road Marlboro, NJ 07746
Let us help you with the disposal of your expired pharmaceuticals, some of which may be eligible for partial credit based on manufacturer policies. Call 800-828-8008 ext. 3 for more information.